Devices returned for service/repair/calibration should be shipped prepaid to your distributor or, if purchased directly from Solartron Metrology, to the relevant Sales Office.

The shipping container should be marked:

"For the Attention of the Customer Service Department"

The following information should accompany the device(s):

1. Contact details of company/person returning device, including return shipping instructions.

2. A statement of service required and purchase order.

3. Description of the device fault and the circumstances of the failure, including application environment and length of time in service.

4. Original purchase order number and date of purchase, if known.

Alternatively, click to download our Customer Returns form.

Please note: A standard assessment charge is applicable on all non-warranty devices returned for repair. Customer damage and any device found, upon inspection, to have no fault will be considered non-warranty.

Please contact the Sales Office or Distributor for warranty terms, service options and standard charges.

Adherence to these procedures will expedite handling of the returned device and will prevent unnecessary additional charges for inspection and testing to determine the condition.

Solartron Metrology reserves the right to repair or replace goods returned under warranty.

All repairs are guaranteed for 3 months (unless otherwise stated).

Our warranty Terms and Conditions can be freely downloaded in PDF format.